HealthNsure Training is committed to safeguarding the privacy of its students, clients, and stakeholders. All personal information is collected, used, and managed in compliance with applicable Australian privacy legislation. This Privacy Policy explains how we collect, use, store, and disclose personal information when delivering our training services.
HealthNsure Training deliver non-accredited trainings, and accredited trainings services are delivered in partnership with a Registered Training Organisation (RTO).
HealthNSure Training delivers:
• Our own training programs and professional development courses, and
• Training and assessment services on behalf of Business Wise First Aid Training (Registered Training Organisation – RTO).
Where nationally recognised training is delivered through our partnership with Business Wise First Aid Training, the RTO remains responsible for the quality of training, assessment, and certification.
Training Delivered on Behalf of the RTO
Health N Sure Training may deliver nationally recognised training on behalf of Business Wise First Aid Training (RTO) under a formal partnership agreement.
When participating in nationally recognised training:
- Student information may be shared with Business Wise First Aid Training.
- The RTO is responsible for issuing qualifications and statements of attainment.
- Personal information may be used for enrolment, assessment, certification, and compliance reporting.
AVETMISS and Government Reporting
For nationally recognised training, personal information may be reported to government agencies through the RTO.
This information may be disclosed to:
- National Centre for Vocational Education Research (NCVER)
- Commonwealth, State, or Territory education authorities
- Regulatory bodies responsible for vocational education and training
This reporting is conducted in accordance with AVETMISS national reporting requirements.
Unique Student Identifier (USI)
Students undertaking nationally recognised training must provide a Unique Student Identifier (USI).
The USI allows:
- Recording of nationally recognised training achievements
- Access to an official training transcript
- Verification of qualifications
USI information is managed in accordance with the Student Identifiers Act 2014.
Payments and Third-Party Services
All payments are processed securely through Stripe via our online booking system.
We do not store or have access to your full payment card details. Payment information is handled in accordance with Stripe’s privacy and security standards.
Disclosure of Personal Information
HealthNsure Training may disclose personal information to:
- Partner RTOs (e.g., Business Wise First Aid Training) for accredited training
- Government bodies and regulators (including NCVER) where required
- Third-party service providers (e.g., IT systems, payment providers)
- Employers or funding bodies where authorised
All third parties are required to handle personal information securely and in accordance with applicable privacy laws. We do not sell personal information.
Regarding more about privacy policy please read below:
- WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide
We collect personal information that you voluntarily provide when you register for our services, make enquiries, participate in training, or otherwise interact with us.
This information may include:
- Names
- Phone numbers
- Email addresses
- Contact preferences
We do not collect or process sensitive personal information.
You are responsible for ensuring that all personal information provided is accurate, complete, and up to date.
Automatically Collected Information
Some information is collected automatically when you use our Services. This may include:
- IP address
- Browser and device characteristics
- Operating system and language preferences
- Website usage data and activity
This information is used to maintain system security, improve performance, and enhance user experience.
We may also collect:
- Log and usage data
- Device data
- Approximate location data (based on IP address)
- HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information to:
- Deliver and manage our training services
- Create and maintain user accounts
- Respond to enquiries and provide support
- Improve our services and user experience
- Comply with legal and regulatory obligations
We only process your information where there is a valid legal basis, including your consent where required.
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your information with trusted third-party providers, including:
- Payment processors (e.g., Stripe)
- Website hosting services
- Data storage providers
- Analytics services
All third parties are required to protect your information and use it only for authorised purposes.
We may also share information in cases such as:
- Business transfers
- Use of services like Google Maps APIs (where applicable)
- COOKIES AND TRACKING TECHNOLOGIES
We may use cookies and similar technologies to improve your browsing experience and analyse website performance. You can control cookie settings through your browser.
- HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. Once no longer required, your information will be securely deleted or anonymised.
- HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement appropriate technical and organisational measures to safeguard your personal information and maintain its security. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Although we strive to protect your personal information from unauthorised access, disclosure, alteration, or destruction, we cannot guarantee absolute security against cyber threats or malicious activity. As a result, any transmission of personal information to and from our Services is undertaken at your own risk. We recommend accessing our Services only in secure environments.
- DO WE COLLECT INFORMATION FROM MINORS?
No. Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. We do not knowingly collect data from or market to children under 18 years of age.
By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@healthnsuretraining.com.au
- WHAT ARE YOUR PRIVACY RIGHTS?
You have the right to:
- Access your personal information
- Request corrections
- Request deletion
- Withdraw consent where applicable
You can exercise these rights by contacting us.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact us tab on website, or send an email to admin@healthnsuretraining.com.au
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- DO-NOT-TRACK CONTROLS
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
- AUSTRALIAN PRIVACY RIGHTS
You may have additional rights based on the country you reside in.
In Australia We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 (Privacy Act).
This privacy notice satisfies the notice requirements defined in the Privacy Act, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:
- offer you the products or services that you want
- respond to or help with your requests
- manage your account with us
- confirm your identity and protect your account
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?‘
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.
- POLICY UPDATES
We will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. Updates will be published with a revised date. . If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
- CONTACT US
HealthNsure Training
South Australia, Australia
Email: admin@healthnsuretraining.com.au
Phone: 0466 997 873
- REVIEW, UPDATE OR DELETE YOUR DATA
You may request access to, update, or delete your personal information by contacting us at admin@healthnsuretraining.com.au.
