FAQ

For any business which is looking for group training, we can tailor our training package and offer flexible training options based on your organisation’s needs. We are pleased and proud to support local South Australian business.

We conduct training courses across Adelaide and country areas. Please contact administration for the location of upcoming courses. We also offer on-site training for private group bookings, generally with a minimum of 6 participants.

Pay for your course in full before the training date, read all information sent to you, complete pre-registration and pre-coursework if required. For any medical conditions, language or learning difficulties, or any other impairments that hinder your ability, please contact us so that we can facilitate reasonable adjustments to support your learning needs.

We will try to send your certificate as soon as possible; however, it may take up to one week after your course concludes.
Participants will have an opportunity to practice their skills during the training session, and will be encouraged to ask questions. A certificate of attendance is issued to all participants upon successful completion of the training.

There will be no refund of course fees if training’s cancellation is less than 7 calendar days before your booking date of the training. In addition, there will be no refund if you do not complete all the components of training successfully including theory and practical. If HealthNsure Training cancels a course for any reason then participants are entitled to take the next training session.

For business clients - if a course is cancelled for any reason by HealthNsure Training, HealthNsure Training is not liable for any costs incurred by our clients e.g. employee wages, bookings, etc. However, HealthNsure Training will facilitate the next training session for their employees. If our client cancels a course then all the expenses, including travel expenses, will need to be paid to HealthNsure Training. To cancel a course, please ensure that you send us an email as soon as possible so that we can cancel the training with the scheduled trainer. This cancellation policy applies to all bookings.

We don’t reply of text messages, so please email us if you have any questions or you require cancellation.

The information contained in the study resources is intended as a general guide only, and the application of the information should be considered for individual circumstances. Course presentations are intended for educational purposes only and are not a substitute for independent professional judgement. The materials provided during training and any comments or information provided by the presenter are for educational purposes, and nothing conveyed or provided should be considered legal. Any information we provide in connection with our courses does not constitute an endorsement of any product or organisation. We try our best to make sure all the information during the training is up to date and accurate; however, we cannot guarantee that or take responsibility for anything that applies to you. So, please find out what your responsibilities are in relation to your role and seek advice from your employer. Please note that we are not responsible for any kind of harm to persons or property resulting from the information contained in the courses, presentations, and learning materials. We are not responsible for the consequences of any omissions or inaccuracies in the information contained in this course.

All course and presentation materials cannot be published, copied, or disseminated without prior permission and are for use by students and faculty only.

Our courses provide support staff with the skills and knowledge to assist their clients with different skills such as helping them with medication, and supporting them with diabetes in their daily lives. The courses provide high-quality education to support workers and develop the knowledge, skills, and confidence to support medication, side effects, monitoring, and handling contingencies. They do not give any authorisation regarding medication use, care and management of side effects or any other matter relating to the medication by the author or HealthNsure Training and its employees. Therefore, it is the employer’s responsibility to delegate and administer each support worker according to their capabilities to complete the medication task.

Courses offered by HealthNsure Training are not accredited Courses, and provide provide a high-quality approach to developing knowledge, skills and confidence by educating support staff, and encouraging them to comply with the policies and protocols of their employing agency in relation to their duty of providing the best and safest services and quality care for their clients.